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DMV QLess Dash Pass comes to Las Vegas
The Nevada Department of Motor Vehicles has launched its new QLess Dash Pass check-in system in the Las Vegas area. The system is designed to revolutionize the DMV experience, according to agency officials.
Motorists can text, phone, or go online to place themselves in line at the DMV without being physically present. QLess Dash Pass sends text updates or calls back with an estimated wait time. It then sends reminders and even tells the customers which window will serve them.
“It changes the whole dynamic of waiting in line at the DMV,” said DMV Director Troy Dillard. “Our customers can now check in from anywhere and use their time as they see fit.”
At the office, television monitors and a public address system announce the last four digits of the customer’s phone number and the window where they will be served. DMV staff members check in customers who didn’t join in advance.
Customers should visit the DMV website at dmvnv.com for texting info and other details. QLess Dash Pass allows customers to choose between text messages, phone calls or P.A. and TV monitor alerts. There is no download required.
The system has been in operation in the Reno area since March 2014. It has drawn positive reviews and won a local award. QLess Dash Pass was named “Best in Mobile Marketing” for 2014 by the Reno-Tahoe chapter of the American Marketing Association.
The Dash Pass queuing system was developed by QLess of Pasadena, CA, a provider of mobile technology that eliminates physical lines and waiting rooms. QLess technology is also being used at DMVs in Kansas, Michigan, Missouri, and Texas. It is also used in casinos, hotels, restaurants, retail, airports, education, healthcare facilities, theme parks, among other sectors.
“With a mission to liberate customers from waiting in line and revolutionize the government services experience, we are pleased to partner with the Nevada DMV,” said Alex Bäcker, founder and CEO of QLess. “We are confident that this partnership will result in better customer service and overall happier residents in the state of Nevada.”
QLess helps organizations improve customer experiences by eliminating lines and offering convenient ways to make and manage appointments. Its patented, cloud-based virtual line technology helps make businesses more profitable and efficient by improving productivity and aligning resources with customer traffic patterns. QLess clients span five continents and include government offices/DMVs across the country, universities, urgent care centers, and local and multinational retailers, including Vodafone. Organizations of all sizes offer QLess to customers through in-store kiosks, mobile phones, tablets, and/or websites.