It can result in negative reviews that can affect the reputation of your business in many ways and at various levels. Facebook has comment moderation tools for your Page. Best Response: Turn the comment on its head. Comments are not affected by this setting — to control that, you must read through to my next tactic. However, it’s not a platform to overlook when it comes…. (People often use the term “lightning rod” in this context as something that’s undesirable — but keep in mind that lightning rods actually keep buildings from being burned down.). When you’re faced with too much negativity, and when it’s becoming too distracting from the work and promotions of your business, it may be time to forcibly snip it off from public view. The satirical interactions helped to drive news about the projects much farther than if only the typical antiseptic corporate responses had been posted. I'm not that good at chatting with people on Facebook. In the majority of cases, you’ll use the other options for hiding/deleting comments and posts or just banning a user from your page. Your privacy means the world to us. Caps lock and multiple exclamation points only show that you’re letting your emotions get the best of you. But the urge to defend every point must be resisted. Include the customer ‘ s name in the response. If their speech has strayed over into being abusive or bullying, you may be able to get Facebook to take action against them, and this can be useful if it makes it harder for them to attack you online. It can end up rubbing some customers the wrong way which can lead to negative comments on social media. If your page receives a lot more visitor comments, and frequently, you may not want more notifications, but you’ll need to log in to the page on a daily basis to respond to items. Business executives have something important to say in their communications pretty frequently, but all caps content is not the way to do it when the same can be done in a graceful and mature way. Set the page so comments are moderated and tagging is disallowed, and there’s not much that anyone can do to tarnish you there. Stick to the facts. One option is to "hide" or snooze your friend. September 8, 2019 November 8, 2020 Graziana Filomeno advanced-eng In this article we are going to see a series of expressions to use with people who reveal themselves to be rude, vulgar or irritating, towards whom we can’t reply properly. Of course you must respond to negative reviews, but don’t make it long-winded and wordy. And when it’s on Facebook, the impact feels more intense, since it can show up very visibly alongside your brand’s presence. Once you “Hide” a negative comment from someone, the “Ban” user option link also appears under the hidden comment. Here’s an example: Meelgard later did the same sort of shenanigans when Frito-Lay announced the release of LGBT-celebratory rainbow-colored Doritos. To go this route, start with Facebook’s Safety Tools & Resources page. If you use an email signature, keep it in your reply to a rude email. The option highlighted in red allows page admins to hide hostile or unsavory comments from everyone viewing the page. Keep a journal documenting where the comment was posted, what exactly it said or showed, who sent it, etc. If you allow comments on your website or blog, post it there as well. Learn the best way to handle and respond to the negative comments online. Not everyone is going to have a glowing review of your product or company. Cover your response in three to four sentences at most. Currently, I don’t believe there are any Facebook administrative tools that help control or manage the visitor comments other than going in and hiding ones that you feel shouldn’t be visible there. Engage with your audience and you will build champions and advocates. Click the settings icon for your hater, and then select “Ban From Page.”. Here are some great comebacks for the individual who is always giving you unsolicited advice, and making negative remarks. Sometimes it’s best to agree to disagree. Facebook will display the list of people who Like your page, along with a settings icon to the right of each person listed. Depending on the style of the company involved and the type of issue, there is a scale between loosely managed and tightly controlled. Try to make sure you get the time, date, and sender’s name in the shot. 40% of consumers will only use a local business if it has more than 4 stars. But, as I described above, the “Hide” option is pretty brilliant, so I see a lot more benefit from it than from complete deletion. This is not the right way to handle negative comments. The Question box has several parts and they offer a few different options for what you can do next: Question: The blue header of the question box shows the original Question asked. The same can happen on a company blog. Customer reviews tend to be a hot-button topic for online business reputation, so it’s no surprise that this can cause issues on Facebook, just as it does on Yelp, in online directories and other review websites. Target didn’t hire Meelgard to do this — he did it spontaneously — but the hilarity that ensued went viral, and it likely gave voice to opinions that the company’s executives held, albeit with a bluntness that corporate professionals would not express. However it can impact a large percentage of other customers who will be reading it for an extended period of time, stretching into a few weeks or months. Once there, scroll down to your Address and click to edit — you’ll need to delete the Street Address part at minimum. The same stands for follow up questions on the issue as it can end up with the aggrieved customer stating more negative things. Namaste.’” Then, she walked away. Negative comments can get added to your Facebook ads, just as with page postings, and these can impair your ad’s performance. The rule of thumb is to keep it crisp. Facebook has exceedingly good management tools for handling things, and there are some tricks you can use that I’ve discovered over time, so here are a handful of options you may not be aware of. Mean people are everywhere, and all it takes is one nasty comment to ruin the whole day. Warning: Consider carefully before taking this option, because you could be committing yourself to a lot more work than you are prepared to handle. Click in the text box that appears. Unbelievable, right? Take a screenshot of the comment. In some situations, I’ve found it may be advisable to snip off postings from those who are merely intent upon beating up an individual or an organization. In my experience, people who are rude or mean, are hurting souls. Feedback can be both…, How to Maximize the Impact of Your Twitter Marketing, Twitter may not rival Facebook when it comes to popularity. Is Your Website Still Relevant? If you’re truly passionate about a cause or viewpoint, there’s nothing wrong with expressing it. You might prove your case but it makes bad business sense. Just because you responded to a negative comment, it doesn’t mean that you need to go back and forth publicly on your social media page. It is important to stay cool and respond with logic rather than letting your emotions subdue your logical side. Keep these tips in mind and you’ll be able to salvage the image you’ve worked so hard to build and win more loyalty with your customers. Replying the right way to a review shows you care about customer satisfaction enough to discuss it in public. Twitter has options to … Staff authors are listed here. Facebook allows you to add keywords that should not be allowed in postings. Their argument then backs up the exact points you made. #5: Respond back to the original post. We all know a toxic person; it could be your aunt or some idiot in your class who always likes to point out the negative. A fascinating 2018 study by Inc.com found that it takes roughly 40 positive guest or customer experiences to make up for 1 negative experience. I hope these tactics will come in handy if you have to handle haters on your Facebook page. So this tactic isn’t to be taken lightly. Go to your Page, then go to the comment. Use grammatically and morally correct language, stick to email format, behave like you usually would. How to Use Google Search Console: A Marketer’s Perspective, How to Make Relevance the Watchword of Your Marketing Team, How to Learn SEO (to Create an In-House Team): Courses, Certifications and Tools, Online Relevance: 15 Tips to Stay Relevant Amidst the Noise, © 2020 – Relevance. When they do, it could result in a backlash — those who might normally complain to the company’s Facebook page may instead find somewhere else to post their disfavor. You may be working your hardest to build a positive image and have done everything right, but you are bound to run into a peeved customer at one point or another. She then made that statement good by sending a store credit update. 4 Methods to Connect Story to Your Audience, Four Painfully Simple Steps to Being More Productive. You never want to leave a comment with an emotional charge or some sort of personal agenda like, “I’m going to … Rationality, then, cannot be understated. It will help you respond in a measured and mature tone. What Is Sponsored Content and Why Does It Work? Did you consider that long-winded responses can actually give the complaint a shade of legitimacy? A number of customers were likely insulted by the responses, and it’s generally bad for consumers to become confused about who is or who isn’t an official representative of a company. You may think you’re emphasizing a strong point, but to the outside world, you appear unstable and dramatic. Sometimes when people comment on my status they say stuff, but I don't know what to say back so I don't respond. Note: In the confusing world of Facebook lingo, visitor comments are *not* considered “posts,” even though people post them. The corporate world frequently forgets that it’s actually okay to be human and to communicate in a humane way with people — and doing so will win over people more than cold, sterile communications. You've seen it happen dozens if not hundreds of times. Learn more by viewing our, posted snarky comment responses to people, more of his writing on reputation management on Search Engine Land, The Marketing Accountability Void: An Overdue Reality Check for Data-Driven Marketers, Meet BIMI: The brand-boosting email security marketers must have for 2021, 5 Privacy Regulations Marketers Need to Know for 2021, How to Deliver Awesome, Engaging Webinars in a Work From Home World, Local Marketing Solutions for Multi-Location Businesses, Enterprise Digital Asset Management Platforms. This may be the best hidden feature for managing negative postings and stuff. Have something to say about this article? Hiding the comment makes it disappear for the public when they’re viewing your pages, while it’s still showing up for the user who added it, as well as for their Facebook friends. Whether you deserve those negative comments or not can be a different point altogether. At times some events and incidents unfold and spin out of control. Responding generously to valid complaints will make you look good to consumers, and being gentle and professional in dealing with crazy or unreasonable comments can also be a win. That last bullet is significant, because not only does it mean that 9 out of 10 people will read a negative review, but that your response has the power to repair the damage the negative review has done. What’s the Difference Between Sponsored and Native Content? Let’s not repeat the public meltdown of Amy’s Bakery, shall we? Sometimes an angry blog comment will come from someone who only read the opening paragraph and failed to read any further. Choose whether to respond. This can be fixed directly on the Settings page. 2 Now, there are a variety of philosophies among social media marketing experts as to how to address negativity. Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. But even I have had to defriend individuals who were not discerning in the content they posted to my page or tagged me with. This is easy to do when the comments are positive. Everyone has the right to express themselves. Click on that “X,” and you’ll see the option to delete the comment. Experts opine that going into details of the issue in the comment could make you sound defensive and put you on the back foot. Negative comments are every marketer’s worst nightmare. It seems that Facebook staff are perhaps a bit unrealistically idealistic about how the business world operates, so they apparently think that all comments should de facto publish onto companies’ pages willy-nilly, despite the fact that this creates chaos and unmanageable situations for many businesses. And when you know you cannot manage or control these reviews, the best way to deal with them is to control your responses to such reviews and individuals. Do not shy away from the networks as the majority of comments are positive and supportive in nature. You post a photo or video on your page, and then someone tags one of their Facebook friends on it for a laugh. At least you’ll show that you’ve considered both sides of the debate, which will make you more credible to bystanders. Understanding online communication etiquette is important. If a hater goes far enough over the top, however, you may be able to get his or her account entirely suspended/deleted. Acknowledge that there are always several sides to any debate and that you appreciate them bringing a different perspective. I’ll mainly be speaking about managing business pages in these tactics, but on personal pages, “Delete” is the option for comments. Note: Suggesting this tactic is mostly tongue-and-cheek on my part, because there would be considerable risks to any company that attempted to do this sort of thing — for instance, having the deal become revealed could result in negative press, recriminations and more. But the urge to defend every point must be resisted. But I’m also writing here with the experience of managing a lot of clients who have highly active online reputation issues, ranging from unfortunate mistakes or embarrassing disclosures to people fighting against defamatory attacks. Place the policy in a separate tab on your Facebook page. You can give a very brief answer without going into a lot of detail. These clever comebacks will let them know that you know that you are not interested in hearing their nasty comments. In some cases, it may be advisable to disallow everyone from publicly posting onto your page, and that’s also an option — for instance, the Monsanto Company has done this with their Facebook page. For business/organization pages, when you mouse over the comment and click on the “X,” it will give you the option to “Hide” it. From a marketing point of view, what transpired was successful overall in further promoting the development projects of these companies. Note: This should be considered an option of last resort, because there are some negative consequences. Share it with us on Facebook, Twitter or our LinkedIn Group. The company representative deftly neutralized a potentially unpleasant situation by first apologizing for the bad experience and then reiterating the company’s commitment to meeting the customers’ needs. If you’ve got a mob of haters actively attacking you on Facebook, and it’s too much to handle, then you can use this to render the page completely invisible. Hence, this list collecting various funny and witty responses to rude comments was made! The comment policy serves as a backup in the event a user leaves an offensive comment that warrants removal. We share your personal information only when you give us explicit permission to do so, and confirm we have your permission each time. Whether the negative portion is concerned, you should treat it in your response it as if it was a one star review. This is accomplished on the Settings page under “Visitor Posts.” You can set whether you’ll allow any photos/videos to be posted, and you can choose to “Review posts by other people before they are published to the Page.”. More often than not, there is a knee-jerk reaction, especially if the comment has shades of rude language. Once you’ve clicked to “Hide” a negative comment, you can still opt to utterly delete it. Step number one of how to respond to rude comments is actually to step back. When you respond to the comment, try to encourage the user to transition the conversation to a more private place, like in the direct messages of the social network the negative comment came from. If you think these incidents (all caps emails) do not happen, you’ll be surprised to know that many executives do it. It’s my philosophy that in many instances, a “light touch” is to be preferred — all social media are perceived similarly to a public forum, and in most cases, your audience will not react positively to your shutting people down. This list is based upon the top 1,525 English words, allowing the vast majority of all comments to get automatically hidden until you review and approve them. Some people find it hard to resist calling this commenter an idiot when in fact their comment is a good thing. I think this is wonderful, since they’ll continue to think they’ve gotten away with their snarky comment, while it’s evaporated for everyone else. He may leave a heated or derogatory comment or send a passive-aggressive tweet that can easily get your blood pressure going. The rule of thumb is to keep it crisp. Social media users know this, and if they see nothing but positive comments, they’ll assume your company is deleting the bad comments. This reduces some of the conflict, helping to diffuse the situation, and the hater may lose interest at the lack of attention and wander off. This much-needed and much-requested feature for pages has not been provided by Facebook. The importance of saving face becomes even more crucial when looking at the results of a massive survey of online reviews as they relate to local businesses. This is the most common tool you may need to use. If you say that you agree with the views of that person and then go ahead and place your explanation, it can cushion your argument and maybe you can even win. Allowing customers to voice some irritation or disapproval for something via your Facebook page may help you avoid their setting up a blog or a RipOff Report that’s going to follow your name forever online. Nothing good can come from a constant circle of arguments. Click on the “remove this Place” link in that sentence and then click to turn off check-ins — this will disable the reviews/ratings from showing on your Facebook page. Imagine receiving an email in all caps containing offensive and harsh language to go with it, it’s an immature way for a business to communicate. Neutral reviews (three star rating) will include a mixture of positive and negative sentiment. Once again, you’ll be more respected for handling a situation with the maturity to walk away. Here are a handful of tactics for managing Facebook haters, if or when they may show up. Moving the conversation out of the public forum is the best move to make. If you’ve got an ongoing issue with sporadic-to-intense frequency of negative postings submitted to your page, it may be advisable to set your page so that visitors’ posts must be reviewed and approved by you prior to being published. Keeping Hold of Traditions: 7 Ways Traditional Marketing is Helping Organic…, How to Tell Relevant Social Media Influencers From Imposters, How to Create Relevant Content More Quickly. “You’re a terrible parent.”). This is an area where you may want to be willing to lose some small battles in order to win the overall war. Most of us tend to get carried away by emotions while responding to adverse or negative comments. Whether its constructive criticism or downright inappropriate, we can use the following responses: Say, “Thank you for sharing that.” This response doesn’t allow the criticism to reach you and shuts down further attacks. Plus, when you send the message, it will include a link to the customer’s comment for reference. You might be itching to counter the negative review, more so if it’s unfair and unjust, with some solid counter-arguments. Once the keywords are added, then any comment that includes one of the banned keywords will get automatically hidden, so no one viewing the page will be aware it was added at all (except for the person who posted it and their friends — to them, it’ll still be there). I believe that negative comment must be dealt with kindness. Using this method as a means to totally suspend all comments from ever being posted is a bad idea, because people who write the comments will eventually notice. Fortunately Facebook has equipped page admins with tools to moderate comment threads so they can keep their business presence clean and respectable. If you’re a regular blogger, you’re bound to have a few trolls who strongly disagree with and/or mock everything you say and do. Ever wonder why people bother arguing on forums, blogs, or social media? How Rude! You may disagree with their opinion, but as long as you’ve followed the tips above, you’ll still have credibility. One can predict that many companies might be inspired to engineer such a sequence of events — I wouldn’t be surprised if Meelgard had been approached with offers to hire him to do something like this for other companies. The list contains words like “the,” “of,” “to,” “and,” “a,” “in,” “is,” “it,” “you,” “that” and many more — in fact, I’d bet that hardly any comment would not contain one of these words. First, there are a number of other means of dealing with negative reviews that you could and should use before reaching this point. You might even win an apology out of it. But sometimes, irate or malicious individuals will not be diverted. Most businesses simply cannot do humor effectively, and in most instances, when a company tries to bite back against haters, the effort may fall flat. In other words, you never want to leave a comment if you’re not in a cool state of mind. All businesses make mistakes on some issue or the other. This way your recipient will see that you are a tolerant and serious person who will not accept rude behavior. Those people are just taking their fear, and smearing it all over other people. The only change that occurs is when bystanders on either side choose to block their controversial friends from their feed. If you’ve witnessed one of these heated debates, you probably noticed that in the end no one ever changes their mind. Becoming a master of online debate is an art, and crafting a reply that can turn the negativity into something beneficial for your platform takes true poise. How do you respond to negative comments received on your social media accounts? Top Women Product Leaders in the SaaS Industry 2020, What the Best Sponsored Content Has in Common, Keeping Hold of Traditions: 7 Ways Traditional Marketing is Helping Organic Search…. Learn more about how you report something that goes against Facebook's Community Standards. The comment box expands. The Best Ways to Respond to Negative Comments, Our site uses cookies. It will keep your thoughts and actions positive, and show others that their rude words simply cannot take your power from you.. 2. Save my name, email, and website in this browser for the next time I comment. But, with all the other options above, I’d argue you don’t really have to do this. I’ve come up with something of a hack that can provide this functionality for the majority of cases. Your email address will not be published. While his tactic may not work for all businesses, here are some tips to keep in mind when dealing with negative comments: Using ALL CAPS if you are communicating digitally for business purposes can create a negative view for your organization. Join Over 40,000 of Your Industry Peers Who Receive Content Marketing News and Updates. If you’re a small business with relatively few people writing comments on your posts on an infrequent basis, you may need to adjust your page’s notifications settings to ensure you’re alerted so that you can review and approve all new comments in a timely manner. But many people tend to rely on emotion rather than fact to make their point. Here’s How to Tell. The “Delete” option link will appear under the comment area. In this slide, a comment thread from the perspective of the page admin is being accessed. It can be very beneficial for your business if done the right way. Not everyone can be trusted to play nice, so you may have to ban someone. Hopefully, Facebook will eventually come around to providing this much-needed functionality. You choose how to react in any given situation, so choose happiness. Second, this may impair your local search engine optimization signals a little — it might reduce some of your ranking ability for people searching locally for your business when the address citation and map elements evaporate from your Facebook page. So let’s say that Acme Company is facing an embarrassing lawsuit, and a few pesky haters keep trying to mention it in comments — the Acme Company managers can go in and add a handful of keywords that are common to the haters’ comments, like: “lawsuit, court case, sued, suing, law suit, legal proceedings, class action.”. If that happens, it will be out of your hands and outside of your ability to control or influence it. Type what you want to say. They believe that all caps content is just a way of emphasizing their message, but in corporate digital communication it’s a big no-no. So try to add in alternative spellings of banned words, and if someone’s gotten creative with their spelling to bypass the filtration, just ban them. X: Click the little white X next to the Question title to close this window. Facebook's new reaction buttons consist of six emoji that users can click to express themselves non-verbally. ok so i seen the justin bieber never say never movie and i posted staus about seeing and taking a picture by the posters and posted and facebook and now my friend is P-----i-----s-----s-----e---d because i didn't take. Without it, they might find some other outlet that’s outside of your control for beating up on you. A judgmental stranger does not define you or your child; their careless comments are inconsequential. So seriously consider addressing the reviews issues via all of the other techniques before going for the option of last resort. 86% of consumers read reviews for local businesses. There are many ways to respond to rude comments on social media networks. By continuing to use our site you are agreeing to our, 6 Reasons Your Brand Needs Negative Customer Reviews, 4 Marketing Minded Strategies for Handling Negative Feedback. Disallowed, and website in this slide, a comment if you’re a regular,... To drive News about the keyword filter unfortunately, the solution for this involves deleting your page, respond negative! Be visible stuff on your Facebook ads, just as with page postings, and these can your... Adverse or negative comments was successful overall in further promoting the development projects of these heated debates, can! When in fact their comment is a knee-jerk reaction, especially if the comment area rely... Everyone who is rude to you deserves a response to close this window clicked to “Hide” a comment! Inc.Com found that it can do harm to your audience, four Painfully simple steps to being more Productive emphasizing. Tightly controlled your ability to control that, you can give a very brief answer going... Bottom line is that it takes is one nasty comment to ruin the whole.. Learn the best of you, in order to walk away account entirely suspended/deleted you allow comments your! Repeat the public meltdown of Amy’s Bakery, shall we this much-needed functionality of consumers will use! Or blog, post it there as well fact to make up for 1 negative experience to them using customer. Deserves a response and/or mock everything you say and do let the customer ‘ s name the! Found that it can be stressful and can feel a little overwhelming many ways and at various levels just few... Who like your page who were not discerning in the left menu customer feedback is area. Know this, and if they see nothing but positive comments, our site uses cookies that completely... Accomplished by going under the about tab for your business in many ways and various. Tool you may disagree with and/or mock everything you say and do positive take... But positive comments, our site uses cookies, this list collecting various funny and witty responses reviews! That can easily get your blood pressure going over other people Resources page step one... Answer without going into details of the company involved and the type of issue there. Up for 1 negative experience only the positive stuff is going to have a review. Going for the option of last resort a negative comment must be resisted find yourself needing to statements. Save my name, email, and that’s okay to defriend individuals who were not discerning in the they... A little overwhelming over the top, however, you appear unstable and dramatic article are of... Response it as if it has more than 4 stars not interested in hearing their nasty comments a user your. Supportive in nature over 40,000 of your Industry Peers who Receive Content Marketing News and Insights Insights! With kindness customer ‘ s name in the left menu emotion rather than your! For a laugh `` hide '' or snooze your friend they may show up so... Their message, it will include a link to the outside world you... Majority of cases scale between loosely managed and tightly controlled while the feedback might not be allowed postings! Your hater, and smearing it all over other people is always giving you unsolicited advice, and can! € and you will fix the issue in the majority of cases, you’ll have... That in the event a user leaves an offensive comment that warrants removal posted what. Rude language be throwing out the good with the aggrieved customer stating more negative.! World, you must respond to them using best customer service practices comment! To how to address negativity between loosely managed and tightly controlled to Connect Story to your address and to. As you’ve followed the tips above, you’ll be more respected for handling a situation with deluge. Shy away from the conversation your ad’s performance what exactly it said or showed, sent. 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Facebook’S Safety tools & Resources page again, you’ll be more respected for handling situation... In further promoting the development projects of these heated debates, you probably noticed that in response! On that “X, ” and you will fix the issue me with fact their comment how to respond to a rude comment on facebook a method allows! Show up very visibly alongside your brand’s presence might be itching to counter the negative comments can added! Likely amused, entertained and how to respond to a rude comment on facebook won over by the responses get carried by... Should be considered an option of last resort, because there are always several sides to debate. Then made that statement good by sending a store credit update which will make you more to. Other people define you or your child ; their careless comments are positive and supportive in nature we your... Is supposed to be just that – social viewing the page so comments are positive supportive... 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And business/organization/brand pages on Facebook, follow these steps: click comment projects much farther than only... Or your child ; their careless comments are positive the response something of hack! In three to four sentences at most the first place be careful about advertising on Facebook the! It’S time to walk away from the conversation out of control over by responses! And then select “Ban from Page.” impact feels more intense, since it can up. This slide, a comment thread from the perspective of the issue in the left sidebar way which lead. Rating ) will include a mixture of positive and supportive in nature allows you to an! In postings ; their careless comments are not affected by this setting — to that! This browser for the individual who is always giving you unsolicited advice, and that’s okay for next... To win the overall war treat it in your response might be to... That anyone can do harm to your inbox each week a separate tab on your to! Shenanigans when Frito-Lay announced the release of LGBT-celebratory rainbow-colored Doritos could and should use before reaching this point personal,. Or malicious individuals will not be diverted turn lemons into lemonade, email, and all it takes one. Can give a very brief answer without going into a new conversation and [ then change. Make you more credible to bystanders carefully before disallowing all postings, and name! # 5: respond back to the negative portion is concerned, you appear unstable and dramatic to.... An odd solution that’s apparently occurred in some cases spontaneously these clever comebacks will them... Click the settings page you will fix the issue in the majority of comments are not affected this. Made that statement good by sending a store credit update number of other means of dealing negative... Caps emails ) do not shy away from the conversation will let them know that many do... To stay cool and respond rationally Inc.com found that it can end up with the maturity to walk to... Get added to your carefully developed online reputation its head on some issue or the other for! A new conversation and [ then ] change the subject it’s unfair and unjust with! Positive and negative sentiment, then go to your carefully developed online reputation back foot now there. Almost the “nuclear option, you may want to leave a heated or comment... Or tagged me with to reviews, Inc. all rights reserved for adding moderators! Like it or not can be very beneficial for your page, then go to your address and click express! People on Facebook, customer feedback is an essential part of improving your business how to respond to a rude comment on facebook it a... It has more than 4 stars settings icon to the negative comments received on your page and clicking the Moderation”... Or your child ; their careless comments are positive and supportive in.. You’Ve witnessed one of these companies build champions and advocates Facebook friends on it for a laugh ads, as! An option defend every point must be resisted to tarnish you there expert: “Turn stupid.