, Home » BLOG » How To Troubleshoot Touchless Faucets. Also the hot glue will give you deceptive readings with a volt/ohm meter. Instead of having a motion sensor, these kitchen faucets use presence sensors, which are designed to detect the presence of a hand under the spout, Hunker explains. I've changed the batteries; plugged and unplugged - Answered by a verified Plumber. Had it approximately 7 years and I've replaced the control valve 3 times and now waiting for a second motion sensor control pack to be sent out. Or, it comes on randomly and I can’t get it off. Turn the manual override feature on the valve box counter-clockwise to operate the faucet automatically. The top one worked fine. Contacted Moen, they were very good with their customer service. Set the temperature and use the sensor to control the water flow. I really like the facet but it turning on randomly is an obvious show stopper. Then test the faucet. However, if the water is off and the LED light is flashing, it indicates a low battery. Finally it is working... for now. Most touchless faucets operate on battery or A/C power and require sensors to work. As the most important part, the work of the sensor is to forward the signals to the valve to turn on the faucet after detecting your hand. It turns on randomly about once every two hours. Like touch faucets, touchless faucets also tend to cost more than traditional faucets. Replace the sensor eye if it is scratched or damaged. If the valve is clean, and you are still experiencing a problem, the valve may need to be replaced. Facebook; Prev Article Next Article . Metering Faucets. Then out of the clear blue the water came on when the handle was in the shut off position. I emailed Moen customer service last Sunday, and received one email reply to "reset the faucet" .. A touchless faucet that doesn't work may mean that the sensor needs attention. Browse our troubleshooting guides by faucet type. Hey Jack. OPERATION 1.) With KEGE DIY touchless kitchen faucet device and easy install, then your kitchen faucet will turn to be a touchless kitchen faucet. Single Hole Faucet with Proximity Sensing Technology - Battery Operated. My hope is that through my experience, if you are ever faced with a similar situation, you will have gained some insight and confidence in fixing this problem a… I contacted Moen and they were very good about sending out replacement parts. I bought an AC adapter and do NOT use batteries so there is not an issue with the unit not receiving power with a bad battery box/solder joint - the unit gets power all the time. Avoid harsh chemical cleaners, abrasives and cleaning pads or sponges not specifically designed for polished surfaces. Address: The Elkay's definitely a better faucet, and you can probably find it for $600 or so. This resolved my issue. If it appears that the inlet hose is leaking, then it needs to be tightened. Incidents/Injuries: The firm has received six reports of the faucet's battery box overheating, melting and/or smoking, including one report of a fire in the box and one report of a burn to a consumer's thumb. It would go off when the wind blew. When the user’s hands come into range of the sensor’s detection Turning the manual handle would not work, the front nor the top sensor would not work. Solenoid Troubleshooting Sloan Faucets. Don't buy this faucet! Another downside is that, since this faucet uses electric power, a power outage means you won't be able to use your faucet's sensor. If you have a Moen motion sending faucet and having problems with low pressure when running hot water it's likely your filter in the line. Before assuming that the problem is with the solenoid valve or sensors, perform the basic check that would be done on a standard faucet. Does anyone have a sink the same size as mine(undermount - 30" x 20" overall - 26" x 16" interior) and a pull-out or pull-down faucet you really like, that fits between sink and backsplash, has a long enough reach so you're not bending over(for when you hand wash or fill something) and high enough spout height to get a tall pot under and wash it without hitting any part of the faucet? The faucet that we also called all-in-one touchless bathroom faucet integrated temperature mixer valve, infrared sensor eye, solenoid valve together inside the faucet. The pull-down spray head features a white LED light that runs off energy generated from the flow of water.