Go to Knowledge Base in the left Sidebar admin menu. But by the end of this guide, all the needed information and recommendations will be at your fingertips — just reach and grab. How to create a knowledge base from scratch. 3. Learning to create helpful knowledge base articles takes time and practice. Through your internal knowledge base software, you can get all your employees on one page, while reducing training and onboarding costs, increasing productivity, and facilitating long-term growth. Popular Articles. Quick online step-by-step guides and video tutorials to answer your questions. There are customizable options for the Main Page, the Article Page, and the Archive Page. Keep in mind, WordPress offers both free and premium knowledge base plugins with a range of features. A knowledge base is a self-serve online library of information about a product, service, department, or topic. Theme Wizard. 2. But even though this can be a great cost-effective initiative, many businesses tend to expect too much of their repository of knowledge base … For example, a member of the IT department can create knowledge articles in the IT knowledge base, such as desktop support information or articles describing company IT processes. Let’s think back to our grocery store salad-shopper example for a second. Like a well running hotel, a certain amount of housekeeping is required to keep it in tip-top shape. It comes with all the features you will need to create the perfect Knowledge Base for your product. However many sites have their knowledge base on a subdomain, so this is not as bad as it sounds. Let’s start at the beginning – your title. In Create knowledge base from, select what to base the knowledge base on: Select None if you do not want to base the new knowledge base on an existing knowledge base or data file. Self-Service Best Practices: 7 Steps to Create a Useful Knowledge Base For Your Customers. The data in your knowledge base can come from anywhere. Most of all, a knowledge base should build upon itself to coalesce into an educational archive that’s accessible and practical. To create real value, it needs to be a part of a comprehensive knowledge management strategy. Identifying the Knowledge Base Type Your knowledge base software can be either internal or external or both. An effective knowledge base can vastly improve your customer service. For those building a knowledge base in Confluence, the Forms for Confluence app allows you to create custom surveys and store responses directly … This theme is fully responsive and looks great on all devices. Preparing to create a knowledge base can take a bit of pre-planning though. A good Knowledge Base has two main jobs: it needs to be effortless to navigate and your content needs to be easy (and ideally enjoyable) to read. For a comfortable start with the Knowledge Base, create the necessary sections to create articles already with a bind to specific topics. I assume you might want all the Wiki pages to have the same look and feel, so why don’t we create a basic page we will reuse for our Knowledge Base Wiki in SharePoint Online. Select Existing Knowledge Base to base the new knowledge base on a knowledge base that has already been created on Data Quality Server, or on the default knowledge base. ... Our programs take your knowledge and skills to the next level and gets you ahead of the curve. Community You will be directed to the theme wizard, do not skip this step. Before choosing a platform for Knowledge-base and FAQ, you want to consider a few essential points. A knowledge base is a long-term project, the Sagrada Família of the software world. You can edit the contents of the knowledge base on this page. Edit your article URL if needed. how to install printer driver, how to call using VOIP, etc). In addition to helping you create a separate knowledge base section complete with articles and categories, here are some of the features that we think make Heroic Knowledge Base stand out: Choose a Title Your Customers Can Find. Heroic Knowledge Base is our knowledge base plugin solution to help you add a knowledge base to an existing WordPress installation and using your existing WordPress theme.. You could create a condensed, detailed knowledge base for your external audience, while simultaneously building an internal knowledge base with technical and onboarding details for your customer support team members. Linking pages in SharePoint is actually pretty cool. Flat Base is a Knowledge Base theme that offers a minimal flat design. It must answer common questions efficiently to save customers time and confusion. A company knowledge base can be a great tool for preventing knowledge loss, to the benefit of both existing and future employees. Go through the wizard and setup your knowledge base. Creating a section in the Knowledge Base: 1. Simple enough. Here are some of the key steps to launching an effective knowledge base. First step is to create the Knowledge base. 1. Knowledge base would include how-to guides (i.e. First, click on the Main Page button at the top of the knowledge base configuration page. Of course, simply having an internal knowledge base is not enough to reap these benefits. Get the Theme. It comes with a bbPress integration to help you easily create a … Step 3: Create a page template. Create a New Page (make sure to choose Site Page from drop-down – that’s the Modern Page!) How to create knowledge base content. On the Create page, skip Step 1 if you already have your QnA Maker resource. Creating a good knowledge base. Procedure There are three ways of creating knowledge articles. Build a knowledge base and help your customers help themselves. A knowledge base is a centralized repository where information is stored, organized, and then shared. Blogs. Like most software, your success depends heavily on how well you integrate the system into your workflows. Knowledge Base. Create hyperlinks to help your readers navigate between different documents, web pages or sections on the same page. Having a good knowledge base is another tool in your belt to offer a high level of service. When used externally, a knowledge base is where customers can go to learn any and everything they’d ever need to know about a company’s products or services, organization, and industry. Sharepoint Wiki. Reasons to create a knowledge base Customers prefer to help themselves. Configuring the Main Page Main Page Setup. The decision really comes down to your preference. Click the Category dropdown menu and select an existing category or click Create new to create a new one. You need to develop your skills to write content that’s engaging, clear, and informative at the same time. Knowledge is currency in the digital world, and a great knowledge base can lead to better end-user experiences, decreased support costs for your organization, and a waterfall of new insights for your Sales, Marketing, and Customer Success teams (not to … Sign in to the QnAMaker.ai portal with your Azure credentials. 2. At this point, you don’t have any knowledge base whatsoever. Your knowledge base documentation should seamlessly organised and logical, fast and easy to use, and allow for user feedback and continued contributions. Adjust the layout as you wish. The knowledge-base is a motivational, educational, and organized guide covering all aspects of your products and service that a customer may interrogate for taking a decision or troubleshooting an issue. Step 2: Create a knowledge base. Say, you want to link to another page in your wiki, just type in the two open square brackets * [[ * on the page and you will notice a small window pop-up. The key is that you need to create a customer-centric knowledge base! Building out that set of content is no small task, so is it worth spending the effort? Edit knowledge base article settings. 1. A mistake that many companies make is to have a knowledge base that is hard for customers to find or difficult for them to use. If you want to add a wiki knowledge base to your existing WordPress site, then the easiest way to do it is by using a WordPress wiki knowledge base plugin. In the QnA Maker portal, select Create a knowledge base. Click on Manage KBs; Click on the button “Create Knowledge Base”. Come up with the topics to write about. Now that the plugin is installed and activated, we can go ahead to create a knowledge base for our website. Preparing a knowledge base may seem like a daunting task that involves a lot of planning and hard work. From top to bottom, a knowledge base should be educational, motivational, and organized. 2. Fortunately, we’ve covered some valuable key tips and tools to help the process go more smoothly. Here’s a list of the major things you should keep in mind while creating an internal knowledge base: #1 Set the Objective . To make changes to your knowledge base domain, learn more about customizing your knowledge base. While it’s tempting to think of a knowledge base just as a way to save money on support costs, this would be a mistake. Step 4: Establish SMEs to create content. A Knowledge Base can quickly get out of hand if it’s not organized well from the start. A thought-out title is essential because it’s how customers will … From here we shall do two things; Configure the knowledge base; we will select a Layout, set the Style, Colors, and the slug. The knowledge base plugin has a lot of useful options for configuring the knowledge base to match the design of your website. I am planning to create an IT knowledge base for our internal users. Many different organizations use knowledge bases but they all use them for the same reason: they are useful. We’ve prepared a list of helpful tips and things we learned when creating our own knowledge base to make it easier for you. A knowledge base can be very easy to launch but a challenge to implement effectively. Open the Knowledge Base, click on the plus sign near to the name of the application. Define your objective of building an internal knowledge base.It can be to help your employees in their daily work or to induct new employees into your organization. Create Knowledge base. 3. According to an Amdocs survey, 75% of customers prefer an online self-service option to using a call center. In the next window choose «Section». I saw three options, but I am not sure which one is more suitable, or is there any other recommended app / list? Yes! After QnA Maker successfully creates the knowledge base, the Knowledge base page opens. On the Menu go to Knowledge Base then Configuration. Click the Settings tab. As you develop your company Knowledge Base, you most definitely will need an ability to link between different Wiki pages you create. Create a Knowledge Base - The Easy Way! A knowledge base is an online library of articles and resources designed to help your customers get the most out of your products and services. WordPress Wiki & Knowledge Base Plugin Method. Your knowledge base requires a constant inflow of interesting and engaging content that specifically meets the needs of your audiences. 10 great knowledge base examples. Every article should be easy to follow, to make things as comfortable as possible for your users, no matter how familiar they are with your product. 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