Whether you’re planning a holiday party, in charge of the school newsletter, or want a matching resume and cover letter combination, you can find templates for Word that fit your needs. An effective FAQ resource can educate, inform, and guide the user in a natural way through your website’s content and toward the goals and end results you have set. In the most general sense, a template is a pattern or model on which something else is based. The McDonald’s FAQ page feels informal, sociable, and encourages people to share their FAQ experience (a rarity). When you click on the article, you can access other articles within that topic on the left-hand column. (I am constantly humbled by their combined Download Frequently Asked Questions Word templates designs today. Are there any differences between now and before? To see how much a document costs without filling out the form, simply open the form and click "next," without typing anything into the form, until the price is displayed. First Direct’s FAQs, Help Center, and Tools/Guide Resource bring lots of information-rich segmented guides and financial tools into a single place. That way you can maintain your categorical organization while making your most commonly asked questions more accessible. YouTube’s FAQ page is clean, fresh, simple to use, and provides access to the most commonly asked “help” topics. FAQ pages have been around since before the modern commercial Web. Some fancy fonts. Making often complex and dry financial topics straightforward and accessible is not easy, but this section does it well. Below that are many more topics divided between two easy-to-grasp parent categories. Free and premium plans, Customer service software. This FAQ is maintained (lightly) by me, Charles Kenyon. WorldFirst’sFAQs hub provides single-click content segmentation, plus view all capabilities which place functionality and usability of the resource first – an important part of an effective frequently asked questions resource. Download Now You can also use it to prepare documents faster, save time formatting, provide a consistent style, and ensure that your company delivers professionally looking documents to customers. 4. The most successful FAQ pages often stem from a deeper understanding of the people they are intended to help. The top of the page has links to its featured FAQ pages — likely the most popular or newest ones. With your page up and running, customers should be more successful in finding solutions to common problems. But they need to be recorded somewhere. Dropbox Help brings fun to the FAQ area with the choice of images used and encourages the user to experience the site through self-discovery. However, there are likely some questions that are more popular than others. The Transpack Product Help Center acts as both an FAQ resource as well as a guides roll-up resource, meaning that users can access top-level information as well as buying guides, measurement information, and a whole host of other insights normally only accessible through blogs. An FAQ page is one of the best ways to help people visiting or using your site. You can search your question, filter responses by one or more topics, or simply scroll down through all the 967 questions listed on the page (which may be a bit time-consuming but, hey, your choice). Try this… 1. As your organization faces product launches and updates, your FAQ pages should reflect these changes as well. The landing page simply features headers like "Windows" and "Office" with plus signs beside them. Create distinctive documents with free Microsoft Word templates Microsoft offers a wide variety of Word templates for free and with no hassle. For doing this, right click on the Table of Content and click on "Update Field". At the page structure level, take time to prioritize content based on value and demand, plus technical optimization areas such as the use of schema, page speed, and mobile-friendliness. The page has a clear, bold search box which encourages visitors to utilize the tool over scrolling for their question. Download Frequently Asked Questions Word templates designs today. Frequently gets updated based on new data insights. Etsy succeeds in having an FAQ page that's informative, straightforward, and aesthetically pleasing. The best part about FAQs is they’re easy to create and improve as your product or company grows over time. The FatFace help center and FAQs resource is a nice example of a bigger brand getting it right. An FAQ page is one of the simplest ways to improve your site and help site visitors and users. They cover a variety of topics including product or service usage, business hours, prices, and more. The design and information provided are clearly prioritized for the mobile user combining visual and textual triggers. A blank recipe template allows us to do just that and are available whenever one wishes to use one by downloading it from the web. Written by Swetha Amaresan Shopify's FAQ page is an example of one FAQ page that doesn't necessarily require a search bar. Some may even have a few pages depending on the products or services they provide. SELECT DOCUMENT TYPE – tell Word that you want to create a set of address labels. Most companies have an FAQ — or Frequently Asked Questions — page on their website. Every topic is linked at the top within larger sections. An FAQ page is a webpage dedicated to listing and succinctly answering frequently asked questionsfrom website visitors. Template library PoweredTemplate.com Your audience questions will change frequently and you need to ensure that your FAQ content reflects this. The template opens using the default program associated with the .docm file type on your computer. We can provide copies in other formats on request. FAQ pages are important because they save time for both customers and employees. Update Content and Add More Solutions Over Time. This is a test word doc created with Word 97. See all integrations. For more guidance in your design process, check out the following companies who created successful FAQ pages. Too much text can end up being too confusing, causing readers to have to search for the answer they need. The FreeSpirit FAQ page combines useful information navigational features with interactive content to empower the user to progress through the site and making buying decisions faster. Both your page and individual FAQs need some consideration on how you structure them and make a lot of varied content accessible for the user and search engines alike. Most companies will provide a link to the FAQ page in their website's main navigation bar, so no matter where they are on the site, visitors can go directly to the page if they need help. FAQ pages include a series of questions that are commonly asked by customers. When customers do have questions that extend beyond the range of your FAQ page, you should have options available that directly connect them with your support team. Collaborate for free with an online version of Microsoft Word. Wikipedia’s help center is a great example of an “old-school” FAQ page. It could be considered an … If you have a knowledge base, then you may want to add the FAQ page as a section of this resource. You can search through all the FAQs at the top or view overarching topics within the categories of "General" and "Specific." Stay up to date with the latest marketing, sales, and service tips and news. All our documents are in Microsoft Word format, which is compatible with many other word processors including Mac Pages, LibreOffice and WordPerfect. Silicone Engineering’s FAQs help demystify a traditionally complex industry. Lands new users to the website by solving problems. Some fancy fonts. It's good to have categories laid out on the landing page of your FAQ section. Go back to the categories that you used to segment your support cases. While there's no search bar, the ease of viewing all questions on a single page makes for an equally accessible experience. Save documents in OneDrive. What's great about it is that the popular articles are listed with their overarching topic name. It's important that every FAQ page you have is always accurate. This is a fast and easy way to apply formatting. If you're looking to create a new FAQ page for your business, the tips below can help you get started. Share them with others and work together at the same time. In terms of FAQ pages, "the more the merrier" is actually a fallacy. It occurs when you sign to Microsoft 365 for the first time. Fuels blog (and deeper content) creation. While it's helpful to list out all FAQ questions on a single page or link to them from a landing page, this dense format can end up being tedious for many customers. I am not an expert at any of this but read a lot. If you wish to bring your experts to the foreground and provide ongoing audience support, your FAQ hub will function very differently than it would if you intend to simply increase the ease of access to know cornerstone content on your website. Click on the “Mailings” tab at the top of the page, select “Start Mail Merge”, and click on “Step-By-Step-Mail-Merge-Wizard”. The blog nature of the answers means that the site visitor doesn’t need to travel beyond the FAQs page for help. Get our daily newsletter from SEJ's Founder Loren Baker about the latest news in the industry! Free and premium plans, Sales CRM software. FAQ – Easy FAQ has a free plan, or $4.99/month will get you more features like custom CSS and collections, while $9.99/month includes unlimited FAQs. Amazon Web Services’ FAQs are functional, easy to skim through, and categorized for use. The resource is not very pretty by design, but it works and almost has a retro feel to it. Free and premium plans, Content management system software. Open Word and create a blank document. Form templates. DaysOutGuide’s frequently asked questions resource incorporates tags to make the most out of single-click functionality for all device access to information. Whether you’re planning a Christmas party, in charge of the school newsletter or want a matching CV and cover letter combination, you can find templates for Word … The FAQ page is one of the best ways to help people visiting your site. ... [Read full bio], DaysOutGuide’s frequently asked questions, 25 Creative & Engaging Examples of About Us Pages, The 10 Best Ranking Contact Us Pages on the Web, 25 of the Best Examples of Beautifully Designed 404 Pages, The Best 404 Pages: 37 Examples You Need to See, 5 Reasons Why Your Clients Don’t Read Your Agency’s Reports, 5 Secrets to Getting the Most Out of Agencies (& How to Avoid Getting Burned). Bank of America's FAQ page is excellent. The segmentation of FAQs is what stood out and led me to include them in this list. For example, you happened to save a document about a list of the things you want to buy next week. Data within Google Search Console (GSC), on-site search behavior, plus broader industry trends will help inform this. If your search bar is tricky to use or doesn't yield desired results, customers won't have the patience to sift through pages one by one until they find an answer. To find out if that's the case, you'll need to revisit the customer data that you used to create your FAQ page in the first place. Some may even have a few pages depending on the products or services they provide. Marketing automation software. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. As your business grows, you should update your FAQ page to include any new questions that become popular over time. A better way to think of a template is as a collection of tools for creating a specific kind of document. Airtable’s Help Center is fun, visually driven, and even provides useful information on how to use the FAQ section. And that is how any word document template can be made. Often times, customers come to a FAQ page with a single question in mind and are forced to scroll through tens or hundreds of other questions to find theirs. Adobe Creative Cloud has an FAQ page with a search bar at the top and a disclaimer that the content applies to the 2018 version of Creative Cloud. Get inspired by these 25 examples of creative and useful FAQ … The FAQ resource for Whatsapp is bright, easy to use, and categorized effectively for quick desktop or mobile use. These tips can offer you structure when crafting your own FAQ page. Word might notify you that the document includes macros and that the macros are currently disabled. The FAQ heading will appear on the top of the associated page before that page's content, and as it is a link to a sub-page, its content does not become archived at a later date (though it can always be removed, of course). As you'll see from the examples below, not every FAQ page looks the same. Below that are many topics with short descriptions to help readers access answers quickly. Corrections to the FAQ (or additions) can be sent to word FAQ at Add Balance. If this is your first time creating FAQs or you’re looking to improve your existing content, I’ll be sharing a simple yet easy FAQ template you can use for your first and succeeding FAQ articles. Zappos saves visitors a lot of time with its simple and easy-to-read FAQ page. They will get their intended destination faster because you are removing any possible knowledge (informational and often trust) barriers. Elite Island Holidays’ FAQs are driven by audience needs and clearly set out to answer peoples holiday dilemmas from preparation through to last minute help and support. Are the same problems affecting your customer base? You can then modify the Word document and reuse it … hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'a1077f76-df2c-4b45-8ebc-dc2732f30850', {}); Originally published Sep 2, 2020 8:00:00 AM, updated September 08 2020, 10 Crystal-Clear FAQ Page Examples & How to Make Your Own, 6 Tips for Collecting Payments While Maintaining a Positive Customer Experience, How to Hire A Stellar Customer Success Manager & Team, 5 Customer Success Quotes to Share With Your Team. Frequently asked questions I selected Edit document, but instead of going to the BDM template editor page in Finance, I was sent to the Microsoft 365 webpage. Because FAQ pages can bring in new visitors to your website via organic search and drive them to related pages – most typically deeper blog pages and service pages closely related to the questions being resolved. You may unsubscribe from these communications at any time. The help center places the users first with the topics covered and still manages to feel personable and helpful. Also, there should be a focus on what content is in there (usually it is a dumping ground that grows over time like a big trash heap) and how people can rate, comment and otherwise interact and give you feedback on the quality of the content. 2.) See More Templates: Blank Invitation Templates > Blank Recipe Templates A recipe is a marvellous thing, helping on recreate delicious dishes. They cover a variety of topics including product or service usage, business hours, prices, and more. You need to gather information from a reliable source and lay it out on a sheet of paper. The combination of quick links, ask the expert, and deeper content answers work well for the user regardless of time availability or device used. Lee Wilson is Head of (all) Services at Vertical Leap, and has led digital marketing departments since the early 2000’s. Ecommerce websites adopted the format, especially since online buyers could not physically examine products or talk to a sales rep. Usually they a… VideoAsk. This shows that you take customer success seriously and that you're rolling out new products and services that your team knows how to support. You can view all questions within a category by clicking the appropriate link. In no small part, the importance of FAQ pages has been driven in recent years by the growth in voice search, mobile search, and personal/home assistants and speakers. July 4, 2010 at 10:58 AM. Screenshots taken by author, September 2020. WhatsApp's FAQ page has a soothing, green color scheme that aligns well with its branding. There would be two options, namely They reflect the site’s concern with its own policies, concepts, and values. The McDonald's UK FAQ page is aesthetically pleasing, and even includes pictures of customers enjoying the product. This will make your pages easier to find since they'll include the same terms and phrases that visitors searching for. If they have access to a search bar, they can easily search their question or related keywords to save time. Microsoft’s FAQs section employs accordion/expandable div functionality to enable a more effective mobile-first experience and to support quick top-level access to information without excessive scrolling. Determine the scope of the FAQ and decide which structure should be used. Thus, it's helpful if you divide up questions into overarching topics, such as products, security, and billing. The idea is that customers shouldn't have to navigate back to your home page just to locate your company's email or phone number. The next step is to design your FAQ page. These can be effective based on your organization and its branding, but customers aren't on your FAQ pages to be entertained. A document costs between £1.99 and £79.99, with an average price of £16.30.. 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