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USCIS to buy maintenance for its Serena Software from Immixtechnology

U.S. Citizenship & Immigration Services (USCIS) has awarded a one-year maintenance contract to Immixtechnology, Inc., of McLean, VA, a small business vendor, to provide maintenance support for 117 licenses to use software packages developed by Selena Software, of San Mateo, CA.

Serena is a commercial off-the-shelf application that is currently used by USCIS for Application Lifecycle Maintenance, or ALM, to track changes to hardware and software for current and legacy systems.

“Serena Software provides IT solutions to the Federal Government and the Global 2000,” says Serena on its own Web site. “Serena’s mission is to help agencies and enterprises orchestrate their IT operations for tremendous competitive advantage. Its 4,000 active customers, encompassing almost 1-million users worldwide, have made Serena the largest independent ALM vendor.”

USCIS is buying maintenance for 75 licenses for Tracker for Windows and another 42 licenses for Dimensions CM for Windows, according to a contract award announcement issued by USCIS on October 3. “Serena Tracker serves as the official USCIS data repository for IT issues and requests, such as System Change Requests and Test Problem Reports,” explains the announcement.

The solicitation was set aside 100% for small business suppliers.

Further information is available from Caitlin Law, a contract specialist, at 802-872-4536 or Caitlin.E.Law@uscis.dhs.gov.